Can I order online for pickup?

Last Updated: February 24, 2023

Yes. As of May 2020, the State of Ohio Board of Pharmacy now permits Registered Ohio patients and caregivers to place orders online directly through our website. Simply navigate to the menu page of the dispensary nearest you to get started:

Here is how the Online Order process works:

  1. Place Your Online Order
  2. Checkout Online / Confirm Your Pickup Reservation
  3. Wait for Text, Then Go to the Dispensary
  4. Check-In
  5. Pickup Order at Register

Step 1. Place Your Online Order

Browse the menu using any of the helpful search filters for Lineage, Potency, Weights, Brands, etc. You can now build a shopping cart by clicking the Add to Cart button on any item’s detail view.

Dutchie Menu Product Detail

Once you have finished adding items to your order, click the Cart Icon at the top of the screen to view the contents of your Shopping Cart. You can review your order’s items and quantities before proceeding to the checkout screen.

Step 2. Checkout Online / Confirm Your Pickup Reservation

Click the Proceed to Checkout button on the Shopping Cart screen to advance to the Checkout screen and complete your pre-order.

The checkout screen will ask you to confirm a few important details so our staff can complete your order:

  1. Your Customer Information: Make sure you provide your full name and contact telephone number. This is how the Patient Consultant will inform you that your order is ready. Caregivers: Please enter your patient’s name (not your own!)
  2. Payment Options: Please note that although the checkout system currently only lists “Cash” as the payment option, we do accept the other payment methods listed at this link.
  3. Your Pickup Time: Select a pickup time slot.
  4. Review Items: Confirm the product summary and quantities listed are correct, as well as the total.
  5. Place Order: Once you are satisfied that all of the order information is correct, click the Place Order button to submit your order to the dispensary.

Dutchie menu checkout screenshot

At the dispensary, one of our Patient Consultants will review the following before filling your order:

If the Patient Consultant discovers an issue with any of these items, you will be contacted directly using the phone number you listed in your Customer Information and confirmed in Step 3.

Step 3. Wait for Text, Then Go to the Dispensary

When your order is ready, you will receive a text message from us. Most online pre-orders should be ready for pickup within an hour.

IMPORTANT Do not come to the dispensary before we text you confirmation that your order is ready for pick up. Arriving early will not speed up your order; it will actually have the reverse effect and delay the processing of every order in the queue — including your own.

Step 4. Check-In

When you arrive at the dispensary, advise the front desk staff that you are there to pickup a pre-order.

The front desk team member will ask for your Registry ID (card number) so they can verify your number of days supply. You will then be asked to wait in your car until your order is ready for checkout.

Step 5. Pickup Order at Register

When your order is ready for checkout, our staff will phone you, inviting you to re-enter the dispensary so we may complete you order.

At the Pickup Register, a Patient Consultant will again need to review your two key documents:

The Patient Consultant will then take your payment and complete your transaction!

 

Can I Phone in a Pre-Order for Pickup?

Yes. As of March 20, 2020, the State of Ohio Board of Pharmacy now permits patients and caregivers to call the dispensary and place a pre-order for pickup.

NOTE: As part of Terrasana’s response to the COVID-19 pandemic, we are encouraging all patients & caregivers to take advantage of our Call-Ahead Pre-Order service. This minimal-contact process helps us provide the safest experience for our patients, caregivers, and staff.

We strongly encourage Columbus and Cleveland patients & caregivers to use this service.

Here is how the process works:

  1. Call the Dispensary
  2. Provide Documentation
  3. Submit Your Pre-Order
  4. Follow Steps 3-5 From Above

Step 1. Call the Dispensary

Call your nearest Terrasana dispensary. Let the front desk know that you would like to place a pre-order for pickup. You will be transferred to one of our Patient Consultants who will assist you. The cutoff time for same-day pickup is 4pm.

Dispensary Phone Numbers:
Location Phone No.
Columbus 614-434-6929
Cleveland 216-232-2527
Fremont 419-463-2703
Springfield 937-230-6505
NOTE: To ensure quality of service, we will not take orders after 4pm for same-day pickup. All pre-orders must be picked up same-day by the close of business. Unclaimed orders will be cancelled and returned to inventory.

Step 2. Provide Documentation

The Patient Consultant will ask you to provide two items:

  • Your state-issued ID number (from your Driver’s License or State ID)
  • Your MMCP Registry ID number (I.e., your “card” number)

Step 3. Submit Your Pre-Order

Once your Patient Consultant has verified your identity and registry status, he or she will assist you just as if you were in the dispensary, answering your questions and making recommendations suited to your needs.

The Patient Consultant will ask you for a cell phone number so we can send you text updates about your order.

After you have selected your product(s), your Patient Consultant will process your pre-order in our Point of Sale system and you will receive a text message confirming that your order has been entered into our system.

Follow Steps 3-5 From Above

 

Check out more Do’s and Don’ts of Purchasing Cannabis Online in Ohio, here.